Is 21 Casino a Good Site? Unbiased Review and User Experience Analysis

Determining the value of an online casino is dependent on various critical factors that players must consider. 21 Casino positions itself as a competitive player in the vast online gaming industry with a wide range of games, including live casino options that cater to different player preferences. With advanced website design and promotional offers, it aims to create a user-friendly and engaging experience.

While the casino’s bonuses and promotions are a draw for many players, aspects such as withdrawal processes are essential in considering the overall effectiveness and reliability of the platform. Long withdrawal times can impact the player’s experience; however, 21 Casino’s regulation by reputable authorities like the Malta Gaming Authority and the UK Gambling Commission signifies a level of trustworthiness and commitment to player safety.

Key Takeaways

  • 21 Casino offers a diverse selection of games, including live casino rooms.
  • Players can access various bonuses and promotions but may experience slow withdrawal processes.
  • The platform is regulated by respected authorities, ensuring safety and responsible gaming practices.

Overview of 21 Casino

21 Casino presents a modern online gaming platform with a sophisticated touch aimed at delivering a high-quality gambling experience. The casino is operated by White Hat Gaming Limited, a company with a substantial presence in the online gambling industry. This entity adheres to stringent regulatory standards, proudly holding licenses from the UK Gambling Commission and the Malta Gaming Authority, which speaks to its commitment to security and responsible gambling practices.

The platform offers a diverse range of games, catering to different preferences with slots, roulette, and jackpot games amongst the options available. 21 Casino has earned praise for its website design, providing users with an intuitive and enjoyable navigation experience.

Key Features:

  • Licenses: Regulated by the UK Gambling Commission and Malta Gaming Authority.
  • Game Selection: Wide range featuring slots, table games, and live casino.
  • User Experience: Highly rated website design and usability.

With reviews from various sources indicating positive feedback from users, the casino has demonstrated reliability and an ability to satisfy its customer base. While some users have noted issues with withdrawal processing times, which typically have a 48-hour pending period, the overall user feedback remains predominantly positive. It’s clear that 21 Casino ensures to remain a trusted site by adhering to the regulations imposed by its licensing bodies and offering a safe environment for its patrons.

Games and Software

The games and software at 21 Casino offer an extensive range to entertain players, featuring a plethora of games supported by an impressive lineup of software providers.

Variety of Games Offered

21 Casino boasts an eclectic game selection that caters to various preferences. Players are presented with:

  • Slots: A vast array of classic and video slots including popular titles and Megaways™ versions.
  • Table Games: Classics like roulette, blackjack, baccarat, and poker.
  • Live Dealer Games: Real-time games with live dealers including Lightning Roulette, Dream Catcher, and Football Studio.
  • Video Poker: A mix of traditional and innovative video poker options.
  • Scratch Cards and Bingo: For those looking for instant wins and numbers-based games.

Software Providers

A dynamic gaming experience is powered by over 90 acclaimed software providers at 21 Casino. Among them are industry leaders such as:

  • NetEnt
  • Microgaming
  • Evolution Gaming
  • Big Time Gaming
  • Pragmatic Play

These providers ensure a blend of quality and variety within the games library.

Popular Titles and Categories

The tally of games includes well-loved favourites and sought-after categories, with titles resonating with both seasoned players and newcomers. Some of the standout names include:

  • Starburst: A cosmic-themed slot game renowned for its exciting gameplay.
  • Mega Fortune and Mega Moolah: Progressive jackpot slots known for their potential massive payouts.
  • Blackjack and Roulette Variants: Offering players a range of options from classic to innovative twists on these casino staples.

Each game category at 21 Casino promises a mix of immersive experience and fair play, making it a noteworthy platform for online gaming enthusiasts.

Bonuses and Promotions

21 Casino offers an array of bonuses and promotions designed to attract new players and retain existing ones. The promotional offers include a handsome welcome bonus, ongoing promotions, and a loyalty programme, each subject to specific terms and requirements to ensure fair play and compliance.

Welcome Bonus

21 Casino welcomes new players with a 121% deposit bonus on their first deposit, up to a specified limit. The generosity extends to additional free spins, enhancing the initial playing experience. For example:

  • First Deposit: 121% bonus up to £300
  • Free Spins: Accompanying spins on selected slot games

Regular Promotions

Players at 21 Casino can take advantage of various promotions regularly. Such promotions include deposit bonuses and free spins. There is also a loyalty programme known as ‘Loyal Royalty’, where players earn points through wagering on games. The points can be exchanged for bonus funds. The conversion is as follows:

  • Slots and Scratchcards: 2.00 Points for every £10 wagered
  • Video Poker and Bingo: 1.00 Point for every £10 wagered
  • Blackjack: 0.50 Points for every £10 wagered

Terms and Requirements

21 Casino’s bonuses come with terms and conditions that should be read thoroughly. Wagering requirements dictate the number of times bonus funds must be bet before they can be withdrawn. Players are to avoid any practices against the terms, as these may lead to a ban or forfeiture of funds. It’s essential to comply with the specified requirements to maintain the validity of the promotions and the ability to benefit from them.

Payment and Withdrawal Options

21 Casino boasts a range of payment options to cater to a broad clientele, ensuring both deposits and withdrawals are conveniently processed. Players can choose from well-known e-wallets, card options, and bank transfers, keeping financial data secure and accessible.


The platform allows players to fund their accounts using various payment methods, including e-wallets like Skrill, PayPal, and Neteller, ensuring quick and efficient transactions. They also have the option of debit cards, which are widely used due to their reliability. Additionally, Neosurf Voucher and Trustly present alternative deposit methods. All deposits are typically processed instantly, which means there’s no delay in getting started with the gaming experience.

  • E-wallets: Skrill, PayPal, Neteller
  • Debit cards: Visa, MasterCard
  • Others: Neosurf Voucher, Trustly


When it comes to withdrawals, players’ winnings can be transferred back to them via the same methods used for deposits. However, the withdrawal processing time varies, with e-wallets often enabling the fastest access to funds. The casino’s policy indicates that verification may be required, ensuring the security of transactions. The requested funds appear as ‘pending’ on the player’s bank statement until fully processed.

Method Estimated Processing Time
E-wallets Usually within 24 hours
Debit cards Several business days
Bank Transfers Typically within 5 business days

Players should always check the specific terms and conditions associated with their chosen payment options, including any potential fees or processing times that might affect their experience.

Mobile and Desktop Experience

21 Casino offers users the flexibility to engage in gaming through its optimised desktop version and its mobile platform, ensuring a seamless experience across different devices.

Desktop Version

Players accessing 21 Casino via a desktop computer will encounter a site designed for ease of use, with a modern interface that provides straightforward navigation. This setup allows for efficient virtual betting without the need for additional downloads, catering well to users who prefer the stability of a desktop environment.

Mobile Gaming

The mobile experience at 21 Casino is commendable, facilitated by an HTML5-compatible mobile platform. It supports a broad range of smartphones, including iOS and Android devices, ensuring a consistent gaming experience. There is no need for a dedicated app, as the casino site is fully accessible via mobile browsers, with features and games effectively mirroring the desktop version.

Safety and Responsible Gaming

21 Casino prioritises player safety and promotes responsible gaming through a series of robust measures and tools designed to protect its users.

Security Measures

21 Casino employs advanced SSL encryption to safeguard all transactions and financial data, ensuring that players’ details are protected at all times. Their website’s security protocols are in line with industry standards, which is vital for maintaining the integrity of player information. Additionally, the platform is licensed by the Malta Gaming Authority, which adds a layer of credibility and confirms that the casino is subject to regulatory oversight.

Responsible Gambling

The casino provides a comprehensive set of player protection tools to reinforce responsible gambling. Players can easily access options to set limits on their gambling activities, including deposit, loss, and session limits. Furthermore, 21 Casino offers a self-exclusion feature, allowing individuals to take a break or close their accounts for specified periods. These measures reflect the casino’s commitment to preventing problem gambling and ensuring a safe environment for its users.

Customer Support and Services

21 Casino has demonstrated its commitment to customer service through a multichannel support system that can cater to player inquiries and issues. They prioritise addressing customer needs through live chat and email communication channels, reflecting a focus on both accessibility and quality.

Support Team Availability

The support team at 21 Casino is available for assistance through its live chat service, which operates continuously. Customers can expect to access live support at any time, potentially leading to swift resolution of their questions and gaming issues.

Communication Channels

Players have two primary means of contact:

  • Live Chat: Instant support for urgent queries.
  • Email: Offers a response by the next working day for less immediate concerns.

These channels are designed to meet various customer preferences and urgencies.

Service Quality

Customer reviews highlight a mix of experiences with the quality of the support services. Some players have reported satisfactory interactions, while others suggest that there’s room for improvement in the responsiveness and helpfulness of the support team. Complaints tend to focus on issues such as withdrawal processing times, indicating that, while the customer service team is accessible, the effectiveness of resolving financial transactions needs attention.

Registration and Account Management

The registration and account management at 21 Casino are designed with user convenience in mind, offering a straightforward sign-up process, mandatory account verification for security purposes, and efficient account management options.

Signing Up Process

To create an account at 21 Casino, a prospective player must navigate to the casino’s website and follow the sign-up procedure that typically involves filling in personal details such as name, address, date of birth, and contact information. Upon completion of this process, users may be instantly rewarded with no-deposit free spins, underlining the casino’s appeal to new players.

Account Verification

After registration, players must verify their account to comply with licensing and regulatory requirements. This step involves submitting identification documents to prove one’s identity, age, and address. The verification process ensures that all terms and conditions are adhered to and helps maintain high levels of security, preventing fraudulent activities.

Account Management

Once verified, account management at 21 Casino allows players to handle their personal details, set up preferred deposit and withdrawal methods, and access customer service options easily. They can utilise features such as Withdrawal Lock and Self-Exclusion, and participate in Gamstop to promote responsible gaming. Players can also manage their winnings and account balance, providing a complete control over their online casino experience.

Frequently Asked Questions

In this section, you’ll find concise answers to common questions about 21 Casino’s operations and services, which may help prospective and current members understand what to expect from the platform.

What is the typical withdrawal processing time at 21 Casino?

21 Casino typically has a 48-hour pending period for withdrawals. This window allows users to cancel a withdrawal and continue playing, though it may lead to some delays in receiving funds.

How does 21 Casino cater to UK players?

For UK players, 21 Casino offers a variety of games from leading developers, consistent with UK gambling regulations. The casino also provides a 121% deposit match up to £100 for new members from the UK.

What steps are involved in logging into 21 Casino?

To log into 21 Casino, users complete a quick, two-step registration process. Once registered, players can access their account by entering their username and password on the casino’s login page.

Can players find similar gaming experiences at sister sites of 21 Casino?

Yes, players can explore similar gaming experiences at sister sites operated by White Hat Gaming, the company behind 21 Casino, which offers a variety of online casino games and promotions.

Who is responsible for the operation and ownership of 21 Casino?

21 Casino is operated and owned by White Hat Gaming, a reputable company in the online gambling industry known for managing various high-quality casino brands.

Are there mobile gaming options available through a 21 Casino app?

While specific details about a dedicated mobile app are not mentioned, many modern online casinos like 21 Casino typically offer mobile-optimised gaming options through a mobile browser.

Leave a comment

Free Betting Tips, Direct to Your Inbox

Sign Up Today to Join Betting Gods for FREE and Receive Betting Tips Direct to Your Inbox Every Morning

Not Sure Who to Join?

These are the Top Performing Tipsters in May

In Form

BSP Profits

111 Winners Since January 2023
Total Profit:£3,350.00


Per Month


Win Rate




This Month

In Form

The Bookies Enemy

1,221 Winners Since July 2017
Total Profit:£25,655.53


Per Month


Win Rate




This Month

Premier Greyhound Tips

1,082 Winners Since October 2014
Total Profit:£34,607.60


Per Month


Win Rate




This Month